The course is a five-day, ten lesson, multiple topic course, and includes both theoretical and lab-based tasks.
Lesson 1 Installing and Configuring PC Components
A very large percentage of the work an IT technician performs is working with hardware. This includes installing, upgrading, repairing, configuring, maintaining, optimising, and troubleshooting computer components. This lesson covers the computer’s system components and peripheral devices.
Topic A - Use Appropriate Safety Procedures
Topic B - PC Components
Topic C - Common Connection Interfaces
Topic D - Install Peripheral Devices
Topic E - Troubleshooting Methodology
Lesson 2: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
This lesson focuses on installing, configuring, and troubleshooting display and multimedia devices.
Topic A - Install and Configure Display Devices
Topic B - Troubleshoot Display Devices
Topic C - Install and Configure Multimedia Devices
Lesson 3: Installing, Configuring, and Troubleshooting Storage Devices
As an IT technician, responsibilities are likely to include installing and maintaining many different types of computer components, including storage devices. This lesson covers the various technologies used to store data, including RAM, ROM, HDD, SSD, removable and optical media
Topic A - Install System Memory
Topic B - Install and Configure Mass Storage Devices
Topic C - Install and Configure Removable Storage
Topic D - Configure RAID
Topic E - Troubleshoot Storage Devices
Lesson 4: Installing, Configuring, and Troubleshooting Internal System Components
As an IT technician you may be called upon to maintain and install internal components within the system case. This lesson covers the function of the internal components of a PC based system, and how to manage them effectively.
Topic A - Install and Upgrade CPUs
Topic B - Configure and Update BIOS/UEFI
Topic C - Install a PSU
Topic D - Troubleshoot Internal System Components
Topic E - Configure a Custom PC
Lesson 5: Network Infrastructure Concepts
In this lesson we cover the technologies that create a network infrastructure, such as cabling technologies, wireless standards, switches, routers, and protocols.
Topic A - Wired Networks
Topic B - Network Hardware Devices
Topic C - Wireless Networks
Topic D - Internet Connection Types
Topic E - Network Configuration Concepts
Topic F - Network Services
Lesson 6: Configuring and Troubleshooting Networks
In this lesson we cover the installation, configuration, and management of network devices.
Topic A - Configure Network Connection Settings
Topic B - Install and configure SOHO Networks
Topic C - Configure SOHO Network Security
Topic D - Configure Remote Access
Topic E - Troubleshoot Network Connections
Topic F - Install and Configure IoT Devices
Lesson 7: Implementing Client Virtualisation and Cloud Computing
This lesson covers the basics of Cloud computing and then moves onto the concepts of Virtualisation.
Topic A - Configure Client-Side Virtualisation
Topic B - Cloud Computing Concepts
Lesson 8: Supporting and Troubleshooting Laptops
In this lesson we cover the difference between desktop and laptop technologies.
Topic A - Use Laptop Features
Topic B - Install and Configure Laptop Hardware
Topic C - Troubleshoot Common Laptop Issues
Lesson 9: Supporting and Troubleshooting Mobile Devices
In this lesson we look at the types of mobile devices available. We also look at managing and maintaining mobile devices.
Topic A - Mobile Device Types
Topic B - Connect and Configure Mobile Device Accessories
Topic C - Configure Mobile Device Network Connectivity
Topic D - Support Mobile Apps
Lesson 10: Installing, Configuring and Troubleshooting Print Devices
In this lesson we cover the various technologies used for printing.
Topic A - Maintain Laser Printers
Topic B - Maintain Inkjet Printers
Topic C - Maintain Impact, Thermal and 3D Printers
Topic D - Install and Configure Printers
Topic E - Troubleshoot Print Device Issues
Topic F - Install and Configure Imaging Devices