SYSTEMS MASTER ADVANTAGE

5-day classroom training course

Classroom training experience - free from distraction

Official CompTIA and Microsoft Courses

Official course-ware being the best course and takeaway material for professionals

Full course duration - courses with less time cut content

​Class size 1 – 12 delegates. Limiting class size ensures every delegate has a voice

Student computers with a second monitor for e-book and labs

Choice of e-book or printed book

Labs. Comprehensive student labs in-class and from home to allow students to master the technology. Additional training materials for use outside the classroom

​Course flash cards to aid personal study and retention. Additional training materials for use outside the classroom

​Practice exam tests as endorsed by CompTIA and Microsoft to rapidly develop advanced trouble shooting skills and become exam ready. Additional training materials for use outside the classroom

Student login 'submit a question' to the trainer. Additional training materials for use outside the classroom

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Everything a delegate needs to succeed!

MASTERCLASS

5-day classroom training course

FOR EXAM PREPARATION, ADVANCED ANALYSIS AND HELP-DESK TROUBLESHOOTING SKILLS

MORE TIME?

We can't give you more time, but together we can ring-fence a few days away from distraction for highly structured and focused exam prep and skills boost.

WHEN YOU HAVE EVERYTHING YOU NEED TO SUCCEED, INCLUDING WELL MANAGED TIME, SUCCESS COMES SOONER.

Beyond the comprehensive classroom training and Student Success Kit, we offer 5 additional days to prepare delegates for the exam and supper charge their technical abilities.

PLEASE NOTE: THIS COURSE IS ONLY SUITABLE FOR DELEGATES WHO HAVE ATTENDED OUR OFFICIAL COURSE OR THAT OF ANOTHER TRAINING PROVIDER OR WHO HAVE SUITABLY SELF-STUDIED THE RANGE OF SKILLS DEVELOPED FROM THE OFFICIAL COURSE.

Classroom training experience - free from distraction

5 day schedule for CompTIA and Microsoft Server courses

​Paced and focused for success

​Giving the time to achieve

Building on the technical foundation from the Official Course

​Rapid Q&A sessions with the students thinking on the fly leading to..

Troubleshooting analysis and into the labs to Identify and fix the problem.

Practice exams with individual result analysis and group discussion

Individual student progress assessments and mentoring

Group and individual homework assignments

Student portal to ask the trainer course related questions

We incorporate the additional training materials ​from the Systems Master Advantage course

Actual exam on the Friday morning / afternoon

​Results assessment and personal feedback

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Ideally this course should follow directly on from the Official Course

Masterclass training can be purchased independently for any of the course subjects we deliver, but ideally would be booked to run immediately following the official course for best effect.

WHEN YOU HAVE EVERYTHING YOU NEED TO SUCCEED, INCLUDING WELL MANAGED TIME, SUCCESS COMES SOONER.

The CompTIA A+ Core 2 (exam 220-1002) course focuses on the software components of the A+ Certification and helps the delegates prepare for exam.

Target Audience

The course is designed for delegates who have basic computer skills and who are interested in starting an IT career. The course is also designed for students who are seeking the CompTIA A+ certification.

In order to sit this course delegates should have a basic understanding of computers and have a working knowledge of Microsoft Client (Desktop) Operating Systems.

Delegates without this experience should make this clear to you instructor and mentor as soon as possible, who will be happy to support you.

Support operating systems.

Install, configure, and maintain operating systems.

Maintain and troubleshoot Microsoft Windows.

Configure and troubleshoot network connections.

Manage users, workstations, and shared resources.

Implement physical security.

Secure workstations and data

Troubleshoot workstation security issues.

Support and troubleshoot mobile devices.

Implement operational procedures.

This course is a five-day, ten lesson multiple topic course and includes both theoretical and lab based tasks.

Lesson 1: Supporting Operating Systems

In this lesson we learn about installing, configuring, maintaining, and troubleshooting personal computer operating systems.

Topic A - Identifying Common Operating Systems

Topic B - Use Windows Features and Tools

Topic C - Manage Files in Windows

Topic D - Manage Disks in Windows

Topic E - Manage Devices in Windows

Lesson 2: Installing, Configuring, and Maintaining Operating Systems

In this lesson, we examine some of the other popular operating systems, we also look at the installation and upgrade of operating systems

Topic A - Configure and use Linux

Topic B - Configure and use MacOS

Topic C - Install and Upgrade Operating Systems

Topic D - Maintain Operating Systems

Lesson 3: Maintaining and Troubleshooting Microsoft Windows

In this lesson, we look at using various tools and features to install and configure devices and software within the Windows operating system.

Topic A - Install and Manage Windows Applications

Topic B - Manage Windows Performance

Topic C - Troubleshoot Windows

Lesson 4: Configuring and Troubleshooting Networks

In this lesson, we look at installing, configuring, and troubleshooting network connectivity within an operating system.

Topic A - Configure Network Connection Settings

Topic B - Install and Configure SOHO networks

Topic C - Configure SOHO Network Security

Topic D - Configure Remote Access

Topic E - Troubleshoot Network Connections

Lesson 5: Managing Users, Workstations, and Shared Resources

In this lesson, we will cover creating, and managing the security principals used for authentication to an operating system.

Topic A - Manage Users

Topic B - Configure Shared Resources

Topic C - Configure Active Directory Accounts and Policies

Lesson 6: Security Concepts

In this lesson, we cover the duties involved in protecting organisational computing assets from attacks, we will identify security threats and vulnerabilities,

Topic A - Logical Security Concepts

Topic B - Threats and Vulnerabilities

Topic C - Physical Security Measures

Lesson 7: Securing Workstations and Data

In this lesson, we cover sources of vulnerabilities and weaknesses, we then look at methods to protect the organisational data.

Topic A - Implement Security Best Practices

Topic B - Implement Data Protection Policies

Topic C - Protect Data During an Incident Response

Lesson 8: Troubleshooting Workstation Security Issues

In this lesson, we look at securing user accounts and installing antivirus software, updating with patches, and encrypting data.

Topic A - Detect, Remove, and Prevent Malware

Topic B - Troubleshoot Common Workstation Security Issues

Lesson 9: Supporting and Troubleshooting Mobile Devices

In this lesson, we look at the skills required to support the mobile devices in an organisation

Topic A - Secure Mobile Devices

Topic B - Troubleshoot Mobile Device Issues

Lesson 10: Implementing Operational Procedures

In this lesson, we look at the soft skills and some automation skills required in order to become professional IT support technicians

Topic A - Use Appropriate Safety Procedures

Topic B - Environmental Impacts and Controls

Topic C - Create and Maintain Documentation

Topic D - Use Basic Change Management Best Practices

Topic E - Implement Disaster Prevention and Recovery Methods

Topic F - Basic Scripting Concepts

Topic G - Professionalism and Communication